Shipping Policy

Last Updated: [Date]

Thank you for shopping with [Store Name]. Please review our Shipping Policy below.

Order Processing

Orders are typically processed within 1–5 business days after payment is received and verified.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended.

Shipping Times

Estimated delivery times vary depending on your location and shipping carrier.

Typical delivery estimates:

• Canada: 5–15 business days

• United States: 7–20 business days
  

Please note that these are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Tracking Information

When available, tracking information will be provided via email once your order has shipped.

Please allow up to 48 hours for tracking updates to appear.

Delayed Shipments

We are not responsible for shipping delays caused by:

• Postal service disruptions

• Customs inspections

• Weather conditions

• Carrier delays

• Incorrect shipping information provided by the customer

• Events beyond our reasonable control

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, we are not responsible for lost packages or additional shipping costs required to resend an order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

Wounds Heal Us is not responsible for lost, stolen, or missing packages that show as delivered.

Customers should contact the shipping carrier directly to file a claim when applicable.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging.

We will review the issue and determine an appropriate resolution.

Contact Us

For shipping-related questions, please contact:

Email: WoundsHealUsTM@gmail.com

Business Name: Wounds Heal Us.